Free shipping on orders over $100

sales@livewiresupply.com | +1-650-692-0700
sales@livewiresupply.com | +1-650-692-0700
Free shipping on orders over $100
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RETURNS

RETURNS

If you are not satisfied with your order, you may return your order to LiveWire within 30 days from your receipt of the order for a refund (less any restocking fees). Parts that may not be returned include:

  • Orders labeled as non-cancellable / non-returnable
  • Equipment that has been damaged
  • Equipment that was sold new and was used by the purchaser
  • Custom work e.g. products that have been customized based on your specifications

(Custom work is defined as any work we do for you based on your particular specifications, where work was performed to change a product based on those specifications.)

A return authorization must be obtained from LiveWire within 30 days of receipt of your order submitting a return request through our Product Return/Warranty Request form. Our team will review your request, and send the RMA Acknowledgment with shipping instructions to you. This RMA Acknowledgment is an authorization to return material and does not guarantee a credit will be issued.  Please only return items listed on this Return Authorization Form.  The product must be returned within 30 calendar days from the date of approval. This return authorization is no longer valid after 30 calendar days from the day of issuance. Material must be returned in original packaging and in new condition.  Please print this Return Authorization Form and attach it to your return.  Please place the RMA number on all shipping materials including the Bill of Lading and shipping labels.  A restocking charge may be applied depending on the material being returned. The restocking percentage is subject to change.

REFUNDS

LiveWire will issue refunds (less restocking and shipping fees) in the form of original payment for items that meet return requirements and are postmarked no later than 30 days from the purchase date. Refunds will be issued within 30 days of receipt of properly returned items. Items damaged or lost in shipment to or from LiveWire will not be refunded.

WARRANTY GUARANTEE

LiveWire will issue refunds (less restocking and shipping fees) in the form of original payment for items that meet return requirements and are postmarked no later than 30 days from the purchase date. Refunds will be issued within 30 days of receipt of properly returned items. Items damaged or lost in shipment to or from LiveWire will not be refunded.

RMA ACKNOWLEDGMENT

A return authorization must be obtained from LiveWire within 30 days of receipt of your order submitting a return request through our Product Return/Warranty Request form. Our team will review your request, and send the RMA Acknowledgment with shipping instructions to you. This RMA Acknowledgment is an authorization to return material and does not guarantee a credit will be issued.  Please only return items listed on this Return Authorization Form.  The product must be returned within 30 calendar days from the date of approval. This return authorization is no longer valid after 30 calendar days from the day of issuance. Material must be returned in original packaging and in new condition.  Please print this Return Authorization Form and attach it to your return.  Please place the RMA number on all shipping materials including the Bill of Lading and shipping labels.  A restocking charge may be applied depending on the material being returned. The restocking percentage is subject to change.

SHIPPER MISHANDLINGS

LiveWire does not assume liability for any damage to products that may occur while in transit to receiver. LiveWire and its partners implore packaging best practices to prevent damage. Further, LiveWire Electrical Supply cannot be held liable for delays in delivery that occur from shipper misrouting and delays caused by weather or other natural disasters.

SELLER’S LIMITED LIABILITY

By agreeing to these terms and conditions they buyer acknowledges that LiveWire Electrical Supply, Inc. is not liable for indirect, special, incidental, consequential or punitive damage. Further, LiveWire Electrical Supply, Inc. shall not be required to pay transportation charges unless those charges are agreed upon in writing. Amendments may be accepted, but must be signed or otherwise mutually agreed upon prior to initiation of the sales agreement. Buyer agrees not to file suit against LiveWire Electrical Supply, Inc. more than one (1) year from the date the cause of action accrues or outside of a product’s warranty.

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