If you are not satisfied with your order, you may return your order to LiveWire within 30 days from your receipt of the order for a refund (less any restocking fees). Parts that may not be returned include:

• Orders labeled as non-cancellable / non-returnable
• Equipment that has been damaged
• Equipment that was sold new and was used by the purchaser
• Custom work e.g. products that have been customized based on your specifications

(Custom work is defined as any work we do for you based on your particular specifications, where work was performed to change a product based on those specifications.) A return authorization must be obtained from LiveWire within 30 days of receipt of your order submitting a return request through our Product Return/Warranty Request form. Our team will review your request, and send the RMA Acknowledgment with shipping instructions to you. This RMA Acknowledgment is an authorization to return material and does not guarantee a credit will be issued.  Please only return items listed on this Return Authorization Form.  The product must be returned within 30 calendar days from the date of approval. This return authorization is no longer valid after 30 calendar days from the day of issuance. Material must be returned in original packaging and in new condition.  Please print this Return Authorization Form and attach it to your return.  Please place the RMA number on all shipping materials including the Bill of Lading and shipping labels.  A restocking charge may be applied depending on the material being returned. The restocking percentage is subject to change.