As your Trusted Partner, LiveWire strives to deliver an “Unexpected” level of customer service. Whether you browse our website or consult with our knowledgeable staff, we aim to make sure that you have all of the information that you need to correctly and easily order the products you need. Furthermore, LiveWire is focused on continuously optimizing your shopping experience, whether you are at your desk or remote and need to look something up or place an order from your phone or tablet.
Once your order is received, our logistics and warehousing teams work diligently to review the order and ensure that you are truly getting the right parts. We then pick, pack, and ship your products and quickly make the tracking number available to you. Our focus on meticulous process results in you always receiving the right parts, in perfect condition, at the time expected. If there is ever an issue or you would like to return an item, we make that hassle-free as well. Just email (email@example.com) or call us (1-888-344-8516) and we will take care of it.
The majority of new products which we sell are sourced directly from the manufacturer either by LiveWire or a strategic partner. LiveWire’s rigorous documented process eliminates any ambiguity between new and used product. Any product which does not conform is marked as new pullout and sold as such. If required, we are 100% confident that we can supply only 100%, brand new in a box product based on such a need.
LiveWire has very strict policies in place to ensure the authenticity of all products which we stock. Our documented receiving process uses the manufacturer provided examples of counterfeit product, in order to examine all product coming in from non-direct manufacturer sources. On a regular basis, we audit our vendors to make sure that they only provide authentic product. We score each vendor on an overall reliability score which consists of the quality and condition of the parts they ship and the timeliness of order fulfillment.
Commitment to Premium Vendor Relationships
LiveWire is an authorized partner of Hammond Power, Bussman, and ACME. For most of the manufacturers we carry, LiveWire can provide product with a Certificate of Compliance, if required. LiveWire sells product which complies with all applicable local safety regulations and certifications (CE, UL, etc.).
LiveWire offers three types of product to our customers: new in box, new pullout, and refurbished/reconditioned. We offer a full warranty on all products we sell for 1 year from the date of purchase. Please refer to our Warranty page for instructions to submit a warranty claim. All of our new in box product is inspected according to specific policies so that it conforms to that manufacturer’s packaging policies.
Industry Accredited and Recognized
- Recognized as valued member of San Francisco Bay Area community by Better Business Bureau
- Certified as Small Business (as part of the U.S. Small Business Administration) by the State of California
- Awarded Best of the Best in website design and online customer communications by TED (The Electrical Distributor Magazine)
We are prepared to dramatically grow our relationship with you and discuss an aggressive rebate program or cash discount to provide even more incentive for your team.
Through our core values of Customer First, Integrity, and Commitment to Premium Vendor Relationships, LiveWire is committed to your success.